Entry Support
CBSAS.GEN.S2
The Administrative Assistant (S2) provides entry-level administrative and secretarial support to a department or team, ensuring smooth daily operations.
The Administrative Assistant (S2) provides entry-level administrative and secretarial support to a department or team, ensuring smooth daily operations.
The story of this role
Who does this work
An administrative professional who seeks to enhance operational efficiency and support team success, while building a rewarding career in Corporate & Business Services.
The problem this role solves
- The external problem: Inconsistent communication and disorganized processes hinder the effectiveness of various departments.
- The internal problem: The worker feels overwhelmed by competing demands and worries about their ability to make a meaningful impact.
- Why it matters: Every team deserves support that enables them to thrive, and every professional wants to feel valued and competent in their role.
The plan
- Develop strong reading comprehension skills to understand complex documents and instructions.
- Enhance active listening and speaking skills to ensure clear communication with team members and management.
- Apply critical thinking to solve problems and streamline processes effectively.
- Leverage knowledge in medicine and dentistry when working in healthcare environments to support specialized needs.
- Utilize transportation knowledge to improve logistics and scheduling within the organization.
What's at stake
Inefficient administrative support results in missed deadlines and increased stress within the team. The worker may feel undervalued and stagnant in their career without the appropriate skill development.
Success looks like
Streamlined administrative processes lead to improved team productivity and morale. The worker gains recognition for their contributions, leading to career advancement opportunities.
Summary
The Administrative Assistant (S2) provides entry-level administrative and secretarial support to a department or team, ensuring smooth daily operations.
Level — S2 — Support Specialist
Resolves standard inquiries and issues independently within established procedures.
- Scope
- A defined queue or customer set
- Autonomy
- General supervision; handles standard cases independently
- Complexity
- Standard issues within known procedures
- Impact
- Customer satisfaction for own queue
- Decision rights
- Resolves standard cases; escalates complex
- Leadership
- None
- Typical experience
- 1–3 yrs
Core outputs
No core outputs recorded yet.
Adjacent roles
Nearest roles by structural coordinates (level + taxonomy). Distance 0 → 1; each carries its 3-state match band. How coordinates work → · Compare side-by-side →
Componentsshow ▾
Responsibilities6
- Coordinate Office Activitiescommonlevel
- Documentation and Record-Keepingcommonlevel
- Office Support Dutiescommonlevel
- Communication and Receptioncommonlevel
- Assist with Timekeeping/Expensescommonlevel
- General Administrative Taskscommonlevel
Tasks3
- Organize and maintain office filescommonlevel
- Assist in scheduling appointmentscommonlevel
- Prepare basic reports and documentscommonlevel
Skills8
- Basic office software proficiencycommonlevel
- Time managementcommonlevel
- Customer servicecommonlevel
- Data entrycommonlevel
- Filing and organizationcommonlevel
- Basic communication skillscommonlevel
- Schedulingcommonlevel
- Problem-solvingcommonlevel
Knowledge8
- Office procedurescommonlevel
- Basic record-keepingcommonlevel
- Communication protocolscommonlevel
- Time management techniquescommonlevel
- Customer service principlescommonlevel
- Basic financial processescommonlevel
- Organizational policiescommonlevel
- Document managementcommonlevel
competency3
- Reliability and punctualitycommonlevel
- Strong attention to detailcommonlevel
- Good written and verbal communication skillscommonlevel
qualification3
- High school diploma or equivalentcommonlevel
- Associate degree or coursework in business administrationcommonlevel
- Basic office experiencecommonlevel
Title aliasesshow ▾
| Alias | Type | Confidence | Approved |
|---|---|---|---|
| Entry Support | common | medium0.50 | — |
Classification mappingsshow ▾
O*NET / SOC
- code=13-0000title=Business & Financial Operations Occupationssource=inferred_from_superfunctionreviewStatus=needs_review