Standard
ADMI.GEN.S2
Journeyman administrative role, often titled Administrative Assistant II.
Journeyman administrative role, often titled Administrative Assistant II.
The story of this role
Who does this work
The Administrative Assistant, a detail-oriented individual who wants to create seamless office operations and support their team effectively.
The problem this role solves
- The external problem: Disorganization in scheduling and communication leads to inefficiencies within the workplace.
- The internal problem: Feeling overwhelmed by the multitude of tasks and responsibilities that require attention.
- Why it matters: Every team deserves the support that ensures their success and a well-functioning work environment.
The plan
- Utilize effective communication skills to coordinate schedules and manage appointments.
- Implement organized documentation systems for easy access to vital information.
- Apply critical thinking to prioritize tasks and solve problems as they arise.
- Engage in active listening to understand the needs of team members and support them appropriately.
- Stay informed about relevant knowledge areas, including workplace regulations and office technologies.
What's at stake
Struggling to keep up with multiple requests, leading to missed deadlines and confusion. Creating a chaotic office environment that hinders productivity and team morale.
Success looks like
Achieving a well-structured and efficient workflow that enhances team productivity. Building strong relationships and trust within the team by consistently providing valuable support.
Summary
Journeyman administrative role, often titled Administrative Assistant II. Works with minimal supervision on established processes, supporting multiple staff or a small department.
Level — S2 — Support Specialist
Resolves standard inquiries and issues independently within established procedures.
- Scope
- A defined queue or customer set
- Autonomy
- General supervision; handles standard cases independently
- Complexity
- Standard issues within known procedures
- Impact
- Customer satisfaction for own queue
- Decision rights
- Resolves standard cases; escalates complex
- Leadership
- None
- Typical experience
- 1–3 yrs
Core outputs
No core outputs recorded yet.
Adjacent roles
Nearest roles by structural coordinates (level + taxonomy). Distance 0 → 1; each carries its 3-state match band. How coordinates work → · Compare side-by-side →
Componentsshow ▾
Responsibilities5
- Coordinate and maintain managers’ schedules and calendars.commonlevel
- Prepare and proofread correspondence, memos, and presentations.commonlevel
- Manage expense reports, invoices or purchase requests.commonlevel
- Screen and direct calls/emails; interact with vendors or external contacts.commonlevel
- Handle basic project support tasks.commonlevel
Tasks5
- Manage schedules and calendars.commonlevel
- Prepare and proofread documents.commonlevel
- Handle expense reports.commonlevel
- Screen calls and emails.commonlevel
- Support project tasks.commonlevel
Skills8
- Calendar managementcommonlevel
- Correspondence preparationcommonlevel
- Expense managementcommonlevel
- Vendor interactioncommonlevel
- Project supportcommonlevel
- MS Office proficiencycommonlevel
- Communicationcommonlevel
- Organizational skillscommonlevel
Knowledge8
- Administrative procedurescommonlevel
- Office managementcommonlevel
- Communication techniquescommonlevel
- Problem-solving strategiescommonlevel
- Digital tools and softwarecommonlevel
- Vendor managementcommonlevel
- Project coordinationcommonlevel
- Expense reportingcommonlevel
competency5
- Written communicationcommonlevel
- Organization & prioritizationcommonlevel
- Problem-solvingcommonlevel
- Interpersonal skillscommonlevel
- Digital fluencycommonlevel
qualification5
- High school diplomacommonlevel
- 1–3 years of administrative support experiencecommonlevel
- Proficient with office softwarecommonlevel
- Associate degree or relevant college courseworkcommonlevel
- Microsoft Office Specialist certificationcommonlevel
Title aliasesshow ▾
| Alias | Type | Confidence | Approved |
|---|---|---|---|
| Administrative Assistant Specialist | common | medium0.60 | — |
Classification mappingsshow ▾
O*NET / SOC
- code=13-0000title=Business & Financial Operations Occupationssource=inferred_from_superfunctionreviewStatus=needs_review