Compare profiles
Side-by-side leveling, scope, and market pay. Add up to four via ?keys=SWE.GEN.P5,SWE.GEN.P6.
| vs | S2 CBSAS.GEN.S2 Entry Support | S3 CBSAS.GEN.S3 Mid-Level Support | S4 CBSAS.GEN.S4 Senior Support | S2 ADMI.GEN.S2 Standard |
|---|---|---|---|---|
| Market pay | — | — | — | — |
| Level | S2 · S2 — Support Specialist | S3 · S3 — Senior Support Specialist | S4 · S4 — Lead Support Specialist | S2 · S2 — Support Specialist |
| Function | Corporate & Business Services – Administrative Support | Corporate & Business Services – Administrative Support | Corporate & Business Services – Administrative Support | Administrative Assistant |
| Focus | General | General | General | General |
| Typical years | 1–3 | 3–5 | 5–8 | 1–3 |
| Scope | A defined queue or customer set | Escalated / complex cases | Team process and quality | A defined queue or customer set |
| Autonomy | General supervision; handles standard cases independently | Limited supervision | Works independently; owns improvements | General supervision; handles standard cases independently |
| Impact | Customer satisfaction for own queue | Resolution quality on the team's hardest cases | Team-level quality and efficiency | Customer satisfaction for own queue |
| Decision rights | Resolves standard cases; escalates complex | Owns escalation resolution within policy | Owns process and quality decisions for the team | Resolves standard cases; escalates complex |