Director of Administrative Services
ADMI2.GEN.M5
M5 Directors lead the entire administrative services function, often for a business unit or region.
M5 Directors lead the entire administrative services function, often for a business unit or region.
The story of this role
Who does this work
An administrative professional who wants to streamline operations and improve office efficiency.
The problem this role solves
- The external problem: Overwhelming day-to-day tasks and disorganized processes hinder productivity.
- The internal problem: Frustration and stress from not being able to meet deadlines or provide exceptional service.
- Why it matters: Everyone deserves a workplace where efficiency and support lead to success for all.
The plan
- Assess current office procedures and identify areas for improvement.
- Implement effective time management strategies to prioritize tasks.
- Enhance communication skills to foster better collaboration among teams.
- Provide exceptional customer service to ensure the needs of the business are met.
- Continuously review and optimize processes for ongoing improvement.
What's at stake
Continued chaos and disorganization, leading to missed deadlines. Decreased morale among colleagues due to poor support and communication.
Success looks like
Increased efficiency leading to a more productive work environment. Enhanced job satisfaction due to reduced stress and better management of tasks.
Summary
M5 Directors lead the entire administrative services function, often for a business unit or region. They shape long-term strategy, ensuring administrative services support and drive business objectives.
Level — M5 — Senior Director
Leads multiple functions or a large department; drives multi-year strategy.
- Scope
- Multiple functions or a large department
- Autonomy
- Owns multi-year strategy for the area
- Complexity
- Org-level trade-offs and investment
- Impact
- Multi-function results
- Decision rights
- Owns investment and org design across functions
- Leadership
- Leads directors and managers
- Typical experience
- 12–18 yrs
Core outputs
No core outputs recorded yet.
Adjacent roles
Nearest roles by structural coordinates (level + taxonomy). Distance 0 → 1; each carries its 3-state match band. How coordinates work → · Compare side-by-side →
Componentsshow ▾
Responsibilities4
- Defines vision and direction for administrative services across the organization.commonlevel
- Develops company-wide office management strategies and drives their execution.commonlevel
- Oversees major budgetary and operational decisions; accountable for financial performance of administrative functions.commonlevel
- Collaborates with senior leadership; influences corporate policies and large-scale initiatives.commonlevel
Tasks5
- Define vision and direction.commonlevel
- Develop and execute strategies.commonlevel
- Oversee budgetary decisions.commonlevel
- Collaborate with leadership.commonlevel
- Influence corporate policies.commonlevel
Skills8
- Strategic visioningcommonlevel
- Negotiationcommonlevel
- Business strategycommonlevel
- Innovationcommonlevel
- Leadershipcommonlevel
- Policy influencecommonlevel
- Budget oversightcommonlevel
- Operational decision-makingcommonlevel
Knowledge8
- Strategic planningcommonlevel
- Negotiation techniquescommonlevel
- Business strategycommonlevel
- Innovation in operationscommonlevel
- Leadership principlescommonlevel
- Policy developmentcommonlevel
- Budget managementcommonlevel
- Operational oversightcommonlevel
competency4
- Strategic Thinkingcommonlevel
- Influence and Negotiationcommonlevel
- Holistic Business Acumencommonlevel
- Innovation Mindsetcommonlevel
qualification4
- 10+ years of broad administrative management experiencecommonlevel
- Advanced degree often preferred (MBA or MS)commonlevel
- Experience in strategic leadershipcommonlevel
- Proven negotiation skillscommonlevel
Title aliasesshow ▾
| Alias | Type | Confidence | Approved |
|---|---|---|---|
| Senior Director, Administrative Services | common | medium0.66 | — |
| Administrative Services Senior Director | common | medium0.60 | — |
| Director of Administrative Services | common | medium0.50 | — |
Classification mappingsshow ▾
O*NET / SOC
- code=11-3012.00title=Administrative Services Managerssource=corpusreviewStatus=approved