Administrative Services Manager / Office Manager
ADMI2.GEN.M3
An M3 Administrative Services Manager oversees all administrative operations for a function or department.
An M3 Administrative Services Manager oversees all administrative operations for a function or department.
The story of this role
Who does this work
An administrative professional who wants to streamline operations and improve office efficiency.
The problem this role solves
- The external problem: Overwhelming day-to-day tasks and disorganized processes hinder productivity.
- The internal problem: Frustration and stress from not being able to meet deadlines or provide exceptional service.
- Why it matters: Everyone deserves a workplace where efficiency and support lead to success for all.
The plan
- Assess current office procedures and identify areas for improvement.
- Implement effective time management strategies to prioritize tasks.
- Enhance communication skills to foster better collaboration among teams.
- Provide exceptional customer service to ensure the needs of the business are met.
- Continuously review and optimize processes for ongoing improvement.
What's at stake
Continued chaos and disorganization, leading to missed deadlines. Decreased morale among colleagues due to poor support and communication.
Success looks like
Increased efficiency leading to a more productive work environment. Enhanced job satisfaction due to reduced stress and better management of tasks.
Summary
An M3 Administrative Services Manager oversees all administrative operations for a function or department. They ensure that support services align with business needs and operate smoothly.
Level — M3 — Senior Manager
Leads multiple teams or a sub-function; sets goals and owns cross-team execution.
- Scope
- Multiple teams or a sub-function
- Autonomy
- Sets goals within functional strategy
- Complexity
- Multi-team execution and resourcing trade-offs
- Impact
- Sub-function outcomes
- Decision rights
- Owns goals, budget input, and people decisions across teams
- Leadership
- Manages managers and/or several teams
- Typical experience
- 8–12 yrs
Core outputs
No core outputs recorded yet.
Adjacent roles
Nearest roles by structural coordinates (level + taxonomy). Distance 0 → 1; each carries its 3-state match band. How coordinates work → · Compare side-by-side →
Componentsshow ▾
Responsibilities4
- Oversees the full range of office services (procurement, mail, records, reception).commonlevel
- Manages departmental budgets and forecasts; approves expenditures.commonlevel
- Implements corporate administrative policies (record retention, confidentiality, facilities standards).commonlevel
- Supervises administrative staff and may oversee related functions (e.g. payroll support, facilities maintenance).commonlevel
Tasks5
- Oversee office services.commonlevel
- Manage budgets and forecasts.commonlevel
- Implement administrative policies.commonlevel
- Supervise staff.commonlevel
- Oversee related functions.commonlevel
Skills8
- Team managementcommonlevel
- Budget managementcommonlevel
- Policy implementationcommonlevel
- Communicationcommonlevel
- Organizational planningcommonlevel
- Business acumencommonlevel
- Record managementcommonlevel
- Facilities oversightcommonlevel
Knowledge8
- Office services managementcommonlevel
- Budgeting and forecastingcommonlevel
- Corporate policy implementationcommonlevel
- Team supervisioncommonlevel
- Business operationscommonlevel
- Record retentioncommonlevel
- Confidentiality protocolscommonlevel
- Facilities managementcommonlevel
competency4
- Leadership & Team Managementcommonlevel
- Communication & Interpersonalcommonlevel
- Organization & Planningcommonlevel
- Business acumencommonlevel
qualification4
- 5–7 years progressive admin experiencecommonlevel
- Bachelor’s degree in business or related fieldcommonlevel
- Experience with budget managementcommonlevel
- Leadership and management trainingcommonlevel
Title aliasesshow ▾
| Alias | Type | Confidence | Approved |
|---|---|---|---|
| Senior Manager, Administrative Services | common | medium0.66 | — |
| Administrative Services Senior Manager | common | medium0.60 | — |
| Administrative Services Manager / Office Manager | common | medium0.50 | — |
Classification mappingsshow ▾
O*NET / SOC
- code=11-3012.00title=Administrative Services Managerssource=corpusreviewStatus=approved