Compare profiles
Side-by-side leveling, scope, and market pay. Add up to four via ?keys=SWE.GEN.P5,SWE.GEN.P6.
| vs | S4 CBSAS.GEN.S4 Senior Support | S3 CBSAS.GEN.S3 Mid-Level Support | S2 CBSAS.GEN.S2 Entry Support | S4 ADMI.GEN.S4 Advanced |
|---|---|---|---|---|
| Market pay | — | — | — | — |
| Level | S4 · S4 — Lead Support Specialist | S3 · S3 — Senior Support Specialist | S2 · S2 — Support Specialist | S4 · S4 — Lead Support Specialist |
| Function | Corporate & Business Services – Administrative Support | Corporate & Business Services – Administrative Support | Corporate & Business Services – Administrative Support | Administrative Assistant |
| Focus | General | General | General | General |
| Typical years | 5–8 | 3–5 | 1–3 | 5–8 |
| Scope | Team process and quality | Escalated / complex cases | A defined queue or customer set | Team process and quality |
| Autonomy | Works independently; owns improvements | Limited supervision | General supervision; handles standard cases independently | Works independently; owns improvements |
| Impact | Team-level quality and efficiency | Resolution quality on the team's hardest cases | Customer satisfaction for own queue | Team-level quality and efficiency |
| Decision rights | Owns process and quality decisions for the team | Owns escalation resolution within policy | Resolves standard cases; escalates complex | Owns process and quality decisions for the team |