Compare profiles
Side-by-side leveling, scope, and market pay. Add up to four via ?keys=SWE.GEN.P5,SWE.GEN.P6.
| vs | S5 ADMI.GEN.S5 Lead | S4 ADMI.GEN.S4 Advanced | S3 ADMI.GEN.S3 Senior | S2 ADMI.GEN.S2 Standard |
|---|---|---|---|---|
| Market pay | — | — | — | — |
| Level | S5 · S5 — Principal Support Specialist | S4 · S4 — Lead Support Specialist | S3 · S3 — Senior Support Specialist | S2 · S2 — Support Specialist |
| Function | Administrative Assistant | Administrative Assistant | Administrative Assistant | Administrative Assistant |
| Focus | General | General | General | General |
| Typical years | 8–12 | 5–8 | 3–5 | 1–3 |
| Scope | Function-wide support practice | Team process and quality | Escalated / complex cases | A defined queue or customer set |
| Autonomy | Sets direction for the support discipline | Works independently; owns improvements | Limited supervision | General supervision; handles standard cases independently |
| Impact | Support strategy across the function | Team-level quality and efficiency | Resolution quality on the team's hardest cases | Customer satisfaction for own queue |
| Decision rights | Authority over support practice and standards | Owns process and quality decisions for the team | Owns escalation resolution within policy | Resolves standard cases; escalates complex |